Find answers to common questions about moving and our service
Moves4U is a free service that connects you with licensed moving companies. Simply enter your move details, and we'll match you with 3-5 DOT-licensed movers who serve your route. You'll receive quotes to compare and choose the best option.
Yes! Our service is 100% free for customers. We never charge fees, require credit cards, or have hidden costs. Moving companies pay us a small marketing fee when we connect them with customers.
Most customers receive their first quote within 2-4 hours during business hours. You'll typically get 3-5 quotes within 24 hours of submitting your request.
No. We only share your information with licensed movers who match your route. You'll receive calls from legitimate moving companies, not telemarketers. You can opt out at any time.
Yes! Every mover in our network is verified for active DOT licensing and insurance coverage. We check USDOT numbers, MC numbers, and insurance policies before adding them to our network.
We check their USDOT number against the FMCSA database to ensure active operating authority and insurance coverage. We also monitor safety ratings, complaint ratios, and customer reviews.
Contact us immediately. We take customer satisfaction seriously and will investigate any issues. We also encourage you to file complaints with the FMCSA and BBB.
We match you with movers based on your route and needs. Once you receive quotes, you can choose which movers to work with. You're under no obligation to book with any mover.
Our estimates are based on historical data for similar moves. Actual quotes from movers may vary based on inventory, access difficulty, and specific services needed. Always get binding estimates before booking.
Distance, weight/volume, move date (season), additional services (packing, storage), and access difficulty all affect costs. Summer moves typically cost 20-30% more than off-season.
Most movers require a deposit when booking, typically 10-25% of the total cost. Never pay the full amount upfront - this is a red flag for scams.
A binding estimate guarantees the final price (unless you add items). A non-binding estimate can change based on actual weight. Always get binding estimates for peace of mind.
Book 4-8 weeks in advance for best rates and availability. Summer moves (May-September) book up quickly, so plan even earlier. Last-minute moves (under 2 weeks) cost significantly more.
You can pack non-fragile items yourself to save money. However, movers typically won't cover damage to items you packed unless noted. Consider professional packing for fragile items.
Hazardous materials (paint, propane, chemicals), perishables, plants, cash, jewelry, important documents, and pets cannot be moved by movers. Keep these items with you.
Contact your mover immediately. Most will work with you to reschedule, though there may be fees. Read your contract carefully to understand policies.
All movers must provide Released Value Protection (free, minimal coverage) or Full Value Protection (costs 1-2% of declared value, comprehensive coverage). You can also purchase third-party insurance.
Document damage immediately with photos. File a claim in writing with the mover within 9 months (federal requirement). Include photos, receipts, and detailed descriptions.
File a claim immediately. With Full Value Protection, the mover must replace or reimburse you. Keep detailed inventory lists and photos to support your claim.